Trust and Value

[Trust is] the foundational principle that holds all relationships.
-Stephen Covey

trust and value

Trust is the pipeline through which all value moves. I recently wrote on value and the need for value propositions to be made if progress is to be expected. Trust, in my estimation, is a key element in value exchange. Here is the flow as I see it. Imagine a pipe. Through the pipe flows needs and wants in one direction. After, in the opposite direction, flows value. And then consideration returns. Now imagine with me a pipe the size a drinking straw, the cocktail sort. For some reason the other trust is not there. Needs and wants are restricted. The other is guarded with their desires. They not think it in their best interest to open up and share. The result. The first has not the opportunity to help. Even what little they gleam, the straw so small can only receive value in step. Of course consideration is in proportion to value and so the whole thing, the whole process lackluster. Leaving both feeling of what it should have been.

Now image with me a pipe so grand in diameter. Needs and wants are freely shared. Even a hint of a desire is known the other before it is solidified. And value, oh how it can move through this pipeline. Consideration always in proportion leaves both feeling impressed. To put it simply: the more trust; the bigger the pipe. The bigger the pipe; the more desires, value and consideration, which all are in proportion to each other, can flow. It all starts with trust.

Trust, in my estimation, is fundamental to relationships. And business and partnerships are simply relationships. If you ever hear something of the sort, “nothing personal, it’s just business.” This is a hint, in my estimation, that someone does not understand how to move value. That they do not understand business at all.

Are you spending the time building trust that is needed in your business relationship to reach your organization’s goals? How would you measure trust? Perhaps our receipts is a good place to start?

 

-A takeaway from a Mavidea client website UX meeting

As always good books, takeaways, stories, and/or lessons learned on the subject are most appreciated.

 

Collaboration vs Coordination

Value proceeds progress

collaboration vs. coordination

Have you ever found yourself in a team environment that goes no where? Nothing gets done. A committee perhaps. When I find myself in these situations I make it a point to talk about a truth that I have discovered. A saying I have adopted. A practice of habit and method of working with others I use. I have found that it clears these situations up quite nicely. People get it. People respond to it. In my experience it has breathed hope and life back into these gatherings which showed so much promise at setting out but somewhere along the way took a wrong turn. It is sometimes a hard pill to swallow for those that are not all that interested in doing any real work. Everyone who wants progress rallies around it and progress is what is had if it is adopted. Here it is. Value proceeds progress.

I was recently approached by The National Society of Leadership and Success to do an interview for content to push out to their members. During the interview I was asked what lessons I had learned about collaboration. I shared with them something I learned while in the Masters in Business Administration (MBA) program at Illinois State University. While there I had the privilege of studying under Dr. Steven Taylor. Dr. Taylor is brilliant, an academic’s academic. I feel extremely lucky to have had the opportunity to learn from him. Dr. Taylor was also an incredible teacher. That is, I learned new and highly valuable skills and adopted them as habits under his instruction. Dr. Taylor taught me many valuable things and one of the most valuable was the difference between collaboration and coordination.

  • Collaboration. In my estimation, the goal is getting all the information on the table.
  • Coordination. In my estimation, the goal is getting the work done. You do this. I’ll do that. Let’s go.

In my estimation getting to ‘let’s go’ is often the issue that committees struggle with. So I want to talk just a bit about getting to ‘let’s go’, which is where I have come to believe all the progress happens.

Value proceeds progress. Value propositions. The language of business. A deal. A proposed exchange. These are what are needed for progress. If there are no value propositions there will be no progress. Ideas will never reach their potential until a value proposition for executing them is made. Let me present a, hopefully, simple and adaptable example in an effort to make things clear and useful.

An idea that a certain set of stakeholders would benefit from a certain thing. Let us say a community wants a park. Ok so people are gathered to talk about the park. Quickly, often too quickly in my experience, the conversation turns to preference. Should it go here or there or have this or that. Preference is a wonderful thing in the free market do no misunderstand me. What I am saying is that a group of people talking about their preferences in a room will go on and on and there will be no progress on the park. Someone in the group must do the work to frame up a plan and present it. Make a value proposition to the group. This is how to speak business. Bill stands up and says “I should like to propose the following plan: I will research and identify grants, Susie will then write the executive summary for our grant application, which Sam will then use to get letters of intent to match dollars at a 1:4 ratio from these or those organizations and Mary will put the application together and come back to the lot of us to answer the grantor’s questions until it is through.” Then Bill says the magic words, “who is in?”. And what results is progress. If the group is in. They act in coordination. If the group is not in, they will have identified one way not to create a light bulb as it were. At this step, no matter if Bill’s proposition is the best, hopefully the group will realize the sacred nature of the proposition that Bill has made. The sacred language of business. Proposal. Acceptance, denial or counter offer. Now the group has a place from which to start. A spark in coming to a proposition that a team can commit to, hold eachother accountable to, and focus on the results thereof.

This has gone on too long. Here is a sound byte from the interview that was shared with the members of The National Society of Leadership and Success. I have permission to share a short snippet of it, for the full interview one need be a member.

 

 -A takeaway from an internrocket.com press interview

 As always good books, takeaways, stories, and/or lessons learned on the subject are most appreciated.

Forgiveness and Trust: Simplicity

To lick your wounds, to smack your lips over grievances long past, to roll over your tongue the prospect of bitter confrontations still to come, to savor to the last toothsome morsel both the pain you are given and the pain you are giving back – in many ways it is a feast fit for a king. The chief drawback is that what you are wolfing down is yourself. The skeleton at the feast is you.

-Frederick Buechner

 forgiveness and trust: simplicity

 

Forgiveness: to let go: to let leave: to move on. Enough. Unresolved issues take up space. In his book, Crucial Conversations, Joseph Grenny argues that if you do not talk it out you will act it out. Passive aggressiveness. Acting it out, I believe, breaks down trust. A most useful characteristic. Trust speeds up. It bears time. Freeing us from needless worry about the distant future and distant past that we may focus on now and on eternity.

Acting it out creates more negative. Negative that slows and takes up more and more. That becomes harder and harder to forgive. That eventually break relationships. I believe margin works the other way round. If you have it, the hour conversation to talk it out now can be had. Which leads to more margin. Margin begets margin.

I have come to believe that if we lack margin now we can insert forgiveness and trust to set things on the right course.

 

-A takeaway from Simplify by Bill Hybels

-A takeaway from Crucial Conversations by Joseph Grenny

-A takeaway from Mansfield’s book of Manly Men by Stephen Mansfield

As always good books, takeaways, stories, and/or lessons learned on the subject are most appreciated.

Contentment Brings Margin: Simplicity

“The future is something which everyone reaches at the rate of sixty minutes an hour, whatever he does, whoever he is.”

-C.S. Lewis

Creation Of Earth

I once heard a wise woman discourage the use of the word ‘bored’ in her household.  “Offensive to the creator” was her stance. How firm a foundation. Who are we to be bored with what God has given? In finances a basic understanding is to spend beneath the level provision provided. Contentment with what we are given will bring margin. We can budget time as we budget finances. We have all been allotted 24 hours a day and we all approach the future at that rate. How much progress is enough? Contentment will bring margin.  Who are we to say “this is not enough.” Enough money. Enough progress. How much is enough for you to be content? Do you yearn for self or for others? Do you toil for the perishable or for the eternal? Perhaps these are the questions of margin. To reveal what contentment you were set for.

 

-A takeaway from Simplify by Bill Hybels

As always good books, takeaways, stories, and/or lessons learned on the subject are most appreciated.

Law of Value

Try not to become a man of success, but rather try to become a man of value.

-Albert Einstein

Law of Value

The Law of Value:

Your true worth is determined by how much more you give in value than you take in payment.

I was fortunate enough to have a brilliant professor during my studies at Illinois State University’s College of Business.  Dr. Taylor is a fantastic professor in many respects; he cares, works hard, loves what he does, but one thing stands out more than any other – he is well equipped. The man is brilliant. One of the many things he taught me was a simple concept of value that I have clasped on to and refuse to let leave. I have since spent a lot of time reflecting and dwelling on it and make use of it regularly. It is a simple equation:

 

Value =  Get / Give Up

 

Value received is equal to what you get divided by what you give up to get it. If we intend to provide value to others we would do well to consider this equation. How can we be more mindful of the value equations that we participate in every day? They are all around us. How can we manipulate this equation for good? Increasing what people get in their dealings with us while we hold constant what they give up or the other way round. Even increasing what is got while decreasing too what is given in the same go – all the better. Everyone likes a good value.

Value is a concept I hold dear to my heart. The idea of value propositions freely given and freely received is something that allows us to serve each other. To work together for good in meaningful and sustainable ways. Value proceeds progress. A beautiful thing indeed.

-A takeaway from The Go Giver by Mann and Burg

As always good books, takeaways, stories, and/or lessons learned on the subject are most appreciated.